our privacy policy
This Privacy Policy was last revised on March 11, 2024.
purpose of privacy policy
Really Communications, Inc. (“REALLY”), a Delaware corporation, respects your privacy. In that regard, we have created this Privacy Policy which describes the information we collect when you visit the website www.really.com (the “Website”), become a subscriber and/or other services offered via our Website (collectively, the “Service”), how it is used and shared, your choices about uses and sharing and your rights under certain privacy laws.
your consent to this privacy policy
By using the Website or the Service, you agree to this Privacy Policy and the collection and use of information contemplated hereby. This is our entire and exclusive Privacy Policy and it supersedes any earlier version.
We may change this Privacy Policy by posting a new version of this Privacy Policy on our Website or through the Service, and it is your responsibility to review this policy periodically. When we do change the policy, we will also revise the "Revised" date and may notify you or post a message on the Website and/or through the Service. Your continued use of the Website or the Service constitutes your agreement to this Privacy Policy and any updates.
what information does really collect?
Learn about the information REALLY collects about you, your devices and your use of products and services we provide.
The types of information we, or service providers acting on our behalf, collect depends on your use of our products and services and the ways that you interact with us. This may include information about:
- Contact, billing and other information you provide: We collect, use, store and transfer different kinds of Personal Information about you. "Personal Information" means any information that may be used to identify, describe, or be reasonably linked to an individual or household. We may ask you to provide Personal Information that will enable us to enhance your use of the Service, for purposes such as facilitating correspondence with you, registering your entitlement to access certain special features, or to complete transactions. It is always your choice whether or not to provide that Personal Information. If you choose not to provide requested Personal Information, you may not be able to use certain features of the Service.
- Financial Information, including your credit information and payment card details.
- Geolocation Data. Imprecise location data, such as general location of devices or IP address. This is used for provisioning, development, and optimization of our Services; marketing and interest-based advertising; and to comply with applicable laws.
- Location-Based Services. We use location information to route wireless communications and to provide 911 service, which allows emergency services to locate your general location. We may disclose, without your consent, the approximate location of a wireless device to a governmental entity or law enforcement authority when we are served with lawful process or reasonably believe there is an emergency involving risk of death or serious physical harm. Depending on your device, you may also be able to obtain a wide array of services based on the location of your device (for example, driving directions, enhanced 411 Directory Assistance or search results, etc.). These data services, known as Location-Based Services (“LBS”) are made available by us and other entities, usually via applications. These services use various location technologies and acquire location data from various sources. These applications and services use various location technologies (including Global Positioning Satellite (“GPS”), Assisted GPS (“AGPS”), cell ID and enhanced cell ID technologies) to identify the approximate location of a device, which is then used in conjunction with the application to enhance the user’s experience (for example, to provide driving directions, to provide enhanced 411 Directory Assistance or search results, etc.).LBS may, or may not, involve any interaction with or dependency on our supplier’s network, and location-based services may or may not look to our network to obtain location data. Where our network supplier allows third parties the capability of accessing data about your location that is derived from our supplier’s network, our network supplier requires those third parties to observe specific privacy and security protections consistent with this policy. It is important that you understand the location capabilities and settings of your device, and that you carefully read and understand the terms under which these services are provided – whether by us or another entity. You should carefully review the privacy policies and other terms of third parties with whom you have authorized the sharing of your location information, and you should consider the risks involved in disclosing your location information to other people. Where we provide a location-based service, you will receive notice of the location features of the service and collection of location data is with your consent. You will be provided options for managing when and how such information should be shared.
- Cookies and Similar Online Tracking Technologies. “Cookies” are pieces of information that may be placed on your computer by a website for the purpose of facilitating and enhancing your communications and interaction with that website. Cookies may possibly be used for such things as: (1) to customize your visitation and shopping experience; (2) to deliver content consistent with your stated interests; (3) to provide you with custom-tailored content; or (4) to save your password in password-protected areas. The use of cookies is an industry-standard — you will find them at most major websites. Most browsers are initially set to accept cookies. If you would prefer, you can set yours to refuse cookies or to alert you when cookies are being sent. However, it is possible that some parts of this Site will not function properly if you do so. Cookies, by themselves, do not tell us your email address or other personal information unless you choose to provide this information to us. However, once you choose to furnish this Site with personal information, this information may be linked to the data stored in the cookie. We use cookies to understand usage of this Site and to improve the content and offerings on this Site. In addition, we may utilize web beacons to recognize you when you visit this Site. We may also use other technologies to provide us with other important anonymous information regarding the use of this Site. To the extent these online tracking technologies are deemed to be a “sale” or “sharing” (which includes targeted advertising) under California law, California residents can opt-out of these online tracking technologies by submitting a request to [email protected].
how does really use the information we collect?
- Create and administer accounts, complete transactions, payments, billing, and requests related to our products and services and third-party products and services that you charge to your accounts.
- Provide, develop, customize, and personalize products and services, respond to your inquiries, conduct surveys, and perform our contractual obligations.
- Advertise and market products and services from REALLY and other companies to you, including through targeted advertising and communications about promotions and events, contents, and sweepstakes.
- Conduct research and create reports from analysis of usage patterns and trends and to deidentify or aggregate personal data to create business and market analysis and reports.
- Detect and help protect against security incidents and illegal, fraudulent, or unauthorized activities; investigate suspicious traffic, cybersecurity threats or vulnerabilities, complaints, and claims; authenticate your credentials for account access and information and provide other security protections.
- Protect you and others from fraudulent, malicious, deceptive, abusive, or unlawful activities.
- Debug and repair errors and help maintain and improve the quality and safety of our products and services.
- Verify your identity and determine your eligibility for accounts, discounts, and specific rate plans, as well as the validity of your payment information.
- Facilitate or verify the appropriate calculation of taxes, fees, or other obligations due to local, state, or federal government requirements.
- Cooperate with law enforcement and protect the rights, interests, safety, or property of REALLY and others.
- Comply with, defend, pursue, and enforce applicable legal and regulatory obligations and respond to governmental requests.
- Enforce our policies, terms and conditions, or other agreements.
sharing of personal information
Except as otherwise set forth herein, or in any applicable Terms of Service, Personal Information and Location Based Information that we collect will be used to support your relationship with REALLY and our products and services. REALLY does not sell your Personally Identifiable Information (PII) to other third parties. Unless you initiate a phone exchange with us or provide your phone number to us to reach you, we will not contact you by telephone, and we do not share with third parties any telephone number(s) that you provide to us or that we may receive from third parties.
Finally, if REALLY should ever merge with another organization, file for bankruptcy, or sell our assets, we may transfer the information you provide to us on through the Service to a third party or share your Personal Information to the company with which we enter into such transaction as a part of such transaction.
security of your information
- We maintain physical, electronic, and procedural safeguards designed to protect Personal Information, and our systems are designed to protect Personal Information from unauthorized usage on shared computers in that users are required to log in through our applications.
- Please keep in mind that whenever you voluntarily disclose Personal Information through public facing aspects of the Service, through e-mail, or in chat areas, that information can be collected and used by others. In short, by posting Personal Information online that is publicly accessible, you may receive unsolicited messages from other parties in return. We are not responsible for the security or privacy of any Personal Information you choose to submit in connection with these public features.
- We can’t guarantee our safeguards will prevent every unauthorized attempt to access, use, or disclose personal data. Be sure to use a strong password to access your information and not one you use for other services. You should also use multi-factor authentication where possible.
- We may send an email to you at the email address you have provided to us in the event of a security breach. Depending on where you live, you may have a legal right to receive notice of a security breach in writing.
third-party websites, services and applications
Please be aware that other websites and services, including the websites of third parties that you connect with through our Website or Service, may collect personally identifiable information about you. This Privacy Policy does not cover the information practices of those third-party websites, services or applications. Additionally, certain Personal Information may be made available to third parties using our Application Programming Interface ("API"). Use of third party applications developed using our API are subject to the terms of use and privacy policies of such third party developers. You should be aware that such third party applications may expose user information.
We may use third-party services such as Google Analytics to help us understand how users use the Service and improve the ways in which we interact with users, including the refinement of interest-based ads displayed to users. Such services, including Google Analytics, may collect information about your use of the Service through cookies, advertising identifiers and other technologies. The collection and use of data by such third parties, including Google Analytics, is subject to their privacy policies.
remarketing and retargeting
REALLY uses third-party remarketing services (such as Google Ads, & Facebook) to advertise on third-party websites to previous visitors of really.com or our properties. It could mean that we advertise to previous visitors who haven't completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement or posting on the Google search results page, Facebook, or various other websites within these networks or on the worldwide web. Third-party vendors use cookies, advertising identifiers and other technologies to serve ads based on someone's past visits to REALLY's properties. Of course, any data collected will be used in accordance with our own privacy policy and the privacy policies of these third-party remarketing services.
We use Remarketing with Google Analytics, which allows us to display ads to you based upon your activities within the Service using cookies and advertising identifiers on your device. Our websites are not designed to respond to "do not track" signals received from browsers.
international transfers
Personal Information collected through the Service may be stored and processed in the United States or any other country in which REALLY or its affiliates, subsidiaries, agents or contractors maintain facilities, and by using the Service, you consent to any such transfer of information outside of your country.
access, correction, and deletion
Under the California Consumer Privacy Act (CCPA), Consumers who are California residents have personal data rights, including the right to access, correct, delete, and stop the sale or sharing of personal data. We offer consumers in the U.S., Puerto Rico, and the U.S. Virgin Islands choices about their personal data, but your choices may vary depending on the laws that apply where you reside and whether you have a business-to-business account. If you have questions, please contact us at [email protected].
access
To access your personal data, submit a personal data request to [email protected]. Once we receive your request and confirm your identity, we will disclose to you:
- The categories of personal data we have collected
- Specific pieces of personal data we have collected
- Our business or commercial purposes for collecting, selling, or sharing personal data
- The sources from which we collect personal data
- The types of third parties we disclose personal data to
- The types of personal data we disclose for business purposes
For multi-line accounts, the Billing Responsible Party or Primary Account Holder submitting an access request will receive account-level data for all lines on the account such as billing and rate plan information. But personal data associated with a particular phone number on the account (data that is tied to the account but is not the data of the Billing Responsible Party or Primary Account Holder) won’t be shared with the Billing Responsible Party or Primary Account Holder and will only be provided to the individual who submits a request for that phone number. If you are not the Billing Responsible Party or Primary Account Holder on the account, you’ll only see information that is associated with your phone number and email that you include in your “Access my personal data” request.
delete
To delete your personal data, submit a personal data request to [email protected]. If you do, we may not delete all your data because certain exceptions may apply. For example, we may keep personal data that is necessary to bill you for services, detect security problems, or troubleshoot or enhance our network. If you request that we delete your personal data, we might not be able to offer some services to you or they might not work the way they’re supposed to or that you’re used to.
correct
If you have a REALLY account, you can correct or make changes to your personal data directly through your account portal. For any changes that cannot be made through your account portal, call customer care or submit a correction request to [email protected].
verification of your identity
We have to verify your identity before we can give you access to, or delete, your personal data. If we can’t verify your identity, we’ll unfortunately have to deny your request. This is to protect you.
To verify your identity, we’ll need information from you, like your email address and phone number or your REALLY userid and password. If you don’t have a REALLY userid, you may need to provide your U.S. driver’s license, state ID, or passport. We may also need a photo of your face so we can ensure the photo ID truly belongs to you.
appeal
If we deny your request, residents of certain states are entitled to submit an appeal. Instructions for how to submit your appeal will be included in our response explaining why we denied your request.
how to contact us
If you have any questions about this Privacy Policy, or if you would like us to update information we have about you, change your preferences or exercise other applicable data protection rights, please contact us by e-mail at [email protected].