Twigby is an MVNO that operates on Verizon’s network and provides great value and coverage to all of its customers. They are an all-online company, and they leverage its lack of physical stores to ensure that its customer service is impeccable, its plans are affordable, and its coverage is sound. It is worth noting that Twigby has a 4.2-star rating on Trustpilot based on 578 reviews. People love to negatively review their wireless providers. Loads of MVNOs and major wireless networks have ratings of less than 3 stars, others less than 2.
For Twigby to have almost 600 ratings and end at 4.2 starts speaks volumes about their service. Let’s take a deep dive and see what’s gotten Twigby such a good rating on Trustpilot, checking out their plans, their services, and how they hold up to the competition.
Twigby At a Glance
Twigby has some amazing deals up its sleeves that bring customers in, and they have no contracts to speak of. Twigby works on Verizon’s network, giving customers access to nationwide coverage at a fraction of the cost. Their wide variety of plans at a lot of price points makes switching to a different data plan an easy and hassle-free endeavor. They are a totally online company, and because of that, they have an impressive customer service system that brings customers the help they need quickly and without an overabundance of difficulty.
What Sets Twigby Apart?
The amazing new customer deals are what sets Twigby apart, and that, coupled with the lack of any contract to speak of makes it a very compelling MVNO to try. We do not recommend jumping between MVNOs and gathering up all of the new customer deals that you can, but if you read through this review and are interested in Twigby, you can start an account and see first-hand how their service is throughout your first 3 months. The first three months are discounted by $10 for whatever plan you choose, bringing their unlimited plan down to $30 monthly.
Price of Twigby Plans
Twigby has six plans ranging from no data to “unlimited” data. Their unlimited plan de-prioritizes users after 20 GB of data, which is a little low for our liking but still a considerable amount of data for the price you pay. In terms of value, their unlimited plan is up there due to it giving users the most data, and for users who don’t use too much data each month, we like their 4 GB plan for $20 a month after the discount ends.
None of their mobile plans have a contract attached to them, leaving this as a great try-out option to see if you like the service or not. Users do not often report dropping calls, missing texts, or slow internet speeds, but the ability to start looking for another service whenever you wish is a nice boon to Twigby.
What Kinds of Plans does Twigby offer?
Twigby offers, well, mainly one kind of plan. Starting at zero data, users are able to choose their data allocation for the month. Twigby does not charge users for going over their data, but they reduce the internet to 2G data speeds. 2G is enough to send an email, but you will need help to accomplish much of anything at 2G speeds.
Their unlimited plan gives an allotment of 20 GB of high-speed data before you get deprioritized and have to make do with 2G speeds. Twenty GB is a lot, but if you do a lot of video streaming or social media scrolling on your mobile data, you may find that 20 GB is not enough to make it through the month.
What Network does Twigby Use?
Twigby runs on Verizon’s network. Verizon’s 4G LTE network, and, by extension, Twigby’s network covers almost all of the United States. You can enjoy fast coverage no matter wherever you are.
Can You Bring Your Own Cell Phone?
Yes! If you have a new phone and wish to continue using it you can absolutely bring your device to Twigby. Their network works with most devices, but not all of them. To check, you have to check your device’s compatibility, make sure your device is “unlocked,” and order a Twigby SIM card!
Twigby: Pros & Cons
It is vital to understand the pros and cons of a carrier before making the switch. We like Twigby a lot, but it is not the right carrier for everyone. When looking at a Twigby review, keep this in mind as some of the pros and cons of switching to Twigby.
👍 What We Liked
- No contract. With a Twigby plan, you can cancel whenever you want without paying any extra fees. This makes it a great choice if you want to try out Twigby and see if it is right for you.
- New customer deals. The deals vary, but Twigby always has a great incentive for new customers. Right now, when you sign up you receive a $10 discount for the first three months of service. In the past, it went up to six months!
- Flexible plans. With so many plans, Twigby makes it easy to switch to a bigger or smaller plan if you need more data or realize that you have an overabundance of it. Switching from their unlimited plan to a limited-data plan is a great way to save money on your phone bill.
- International calling and texting. Every Twigby plan includes free calling and texting to over 80 international countries. You can call stress-free, knowing that you won’t get hit with an extra expensive phone bill for doing so.
- Uses Verizon’s 4G LTE network. Twigby runs on Verizon’s nationwide 4G LTE network, providing fast data speeds anywhere in the country.
👎 What We Didn’t Like
- Low max data plan. Data throttling begins at 20 GB for Twigby’s unlimited plan. For someone who uses a lot of data, 20 GB goes quickly. If you are confident that you need more than 20 GB a month for your daily phone activities this will be a major problem at Twigby.
- Low phone selection. While Twigby has a selection of phones in its store, they do not have the greatest phone selection. If you are a new customer, we recommend bringing your own phone along as part of the plan. You can purchase phones directly from the retailer or stores like Best Buy that are not attached to any provider, allowing you to make an easy switch.
- No family plans. There are no multi-line savings from Twigby. Their plans are great on their own, but there’s no incentive to start a multi-line plan to see some extra savings.
- No physical stores. This is not a big deal for most, but there is no place where you can bring your phone if you run into issues. There is always 24/7 online customer support if you need assistance!
- Data deprioritization. It is not a surprise, but your data will slow whenever there is a high strain on the bandwidth in your area. There is no guarantee that it will happen, especially as Verizon creates a stronger network, but it is always possible.
Twigby Services & Features
Twigby offers a pleasantly surprising variety of services and features with their phone plans. Users of Twigby enjoy unlimited nationwide talk and text, as well as unlimited talk and text to select international countries. Their plans do not come with a wide variety of extras, but the low cost of each makes up for the lack of bells and whistles that often accompany the highest tier of major wireless network plans.
Twigby Plans & Pricing
Twigby has six total plans at a variety of price points. If you are thinking of switching to Twigby, understanding each of Twigby’s phone plans is essential to figuring out if this company is right for you. After the new customer discounts wear off, this is the price of each Twigby plan, and how much data you receive:
- No data for $10 a month
- 1 GB for $15 a month
- 4 GB for $20 a month
- 7 GB for $25 a month
- 10 GB for $30 a month
- Unlimited data (20 GB high-speed) for $40 a month
Twigby offers a nice set of plans that increase slowly in their price for more GBs given. While the unlimited plan offers the most for a very reasonable price, their 4 and 7 GB plans are excellent ways to save a bit on your phone bill while still having some data to work with during the month. Before you pick any of these plans it is important to figure out how much data you need each month. It is in your best interest to not go over your data, as that reduces your speeds to 2G. In all of our Twigby reviews, the fact that their unlimited plan only gives you 20 GB of high-speed data before you are reduced to 2G speeds is what we like the least about their otherwise excellent service.
Twigby Phone Selection
Twigby has a fair phone selection, but you can also bring your own phone along. If you do want to purchase a phone directly from Twigby when you switch or if it's time to upgrade, these are the phones available to you:
- Nuu F4L Flip
- TCL A30
- BLU View 3
- Nuu X6 Plus
- Google Pixel 2XL
- Samsung A13 5G
- Moto One 5G Ace
- Google Pixel 5
- Samsung A53
- Google Pixel 6a
- iPhone SE Gen 1, Gen 2
- iPhone 8
- iPhone 11
- iPhone 12
How Well Does Twigby Actually Work?
Call & Text Performance
Twigby’s call and text performance is fantastic. They have full access to Verizon’s 4G LTE network and very few users report having any trouble with calls dropping or texts failing to be sent or received anywhere in the country.
Visible’s data speeds are excellent. With the exception of when users have deprioritized data, their speeds are some of the fastest 4G LTE speeds in the country.
Twigby vs. Competitors
Twigby vs. Verizon
Verizon is the clear winner when it comes to data speeds and plan add-ons, but their plans come at a serious premium. Their plans all run significantly higher prices, while both companies use the same network. If you are willing to weather periods of low-data speeds due to high-volume use, Twigby is the big winner. One major plus of using Verizon, however, is that their unlimited plans come with far more high-speed data before users get deprioritized. If you are someone who wants to use a lot of mobile data, Verizon is the winner.
Twigby vs. Visible Wireless
Both Twigby and Visible use Verizon’s network. Visible differs from Twigby in that they only offer two unlimited plans (a basic and a premium) that, on their own, are better than Twigby’s unlimited plan. They come with much more high-speed data and are priced competitively with Twigby’s unlimited plan. If you know you want an unlimited plan, Visible Wireless has the edge, but if you are interested in the ability to switch to low-data plans then Twigby is the way to go.
Twigby vs. Spectrum Mobile
Spectrum Mobile also runs on Verizon’s network, but they come with one big catch. Only Spectrum Internet users have access to their mobile coverage. That being said, their mobile and internet bundle is a fantastic deal, and if you have Spectrum Internet we recommend switching to Spectrum Mobile as well. Their unlimited plan is competitively priced and lets you get a big discount on your internet service as well. Unfortunately, Spectrum Internet is only offered in a few spots in this country, and if you don’t live in one of those spots, well, Twigby is the way to go!
Twigby Customer Service
Twigby has excellent customer support and their chat is available at all times on their website. You input your name, e-mail, phone number, and the category of your question and from there you are given customer support to assist in answering your questions.
What Customers Have to Say About Twigby
“Twigby is definitely the best mobile service provider I have used. Their prices are unbeatable, and customer service is excellent! Although customer service is through "online chat" only, the times I have used it wait time has been minimal, the reps have been knowledgeable, and my problems have been solved quickly and efficiently. So far I am totally pleased!” - Dan Sanfilippo. (via Trustpilot)
“I contacted customer service via online chat. I was concerned I ordered the wrong plan and panicked. Eric was so helpful and kind. He addressed my concern right away and made sure my order was what I intended. His quick replies were polite and understanding. I appreciated that I was chatting with a real person, not automated replies.” - Jill Gifford. (via Trustpilot)
“My experience with Twigby was great! Customer service was excellent and that is not happening with many companies today! Getting help quickly is key in our busy lives. The service is great and during our recent hurricane Twigby service beat the big carriers by far. Our service never went out, as our family members did! Thank you Twigby!” - Jeannette Eliopoulos. (via Trustpilot)
What is my phone’s IMEI number?
Your IMEI number is a string of 15 digits that identifies your wireless device. It is important when you are interested in bringing your phone to a new carrier like Twigby because, with that number, you are able to check if your phone is eligible for a switch and whether or not it will work on Twigby’s network.
How do I decide what plan is right for me?
Twigby customers have the ability to switch their plan from the available options at any time, so if you choose the wrong plan in the beginning, it is easy to switch after that! If you aren’t sure how much data you need, we recommend starting with the Unlimited plan and watching your data usage over a month or two. From there, you should have a much better idea about how much data you need and can decide on the right plan from there.
Does Twigby have shared or family plans?
Twigby does not have shared or family plans. They do allow multi-line plans to pick and choose plans based on each line. If you use a lot of data but another line in your plan does not, you can each have your own plan that matches your data usage, saving money on your phone bill.
TLDR; Twigby is an Affordable MVNO Perfect for Low-Data Users
Twigby is a great choice if you want to switch to an MVNO and know that you don’t use a lot of mobile data each month. You have great coverage on Verizon’s network but can only get a maximum of 20 GB per month.