Ting Mobile Review: What You Need to Know Before Getting a Prepaid Plan

Sara Nuss
January 19, 2023

There are a ton of choices when it comes to switching to a new cell phone carrier, especially if you’re looking to start 2023 off right with better savings on your plan, and better service and coverage. 

If you’re struggling with what to choose when it comes down to cell phone carriers and what to switch to, why not try Ting Mobile? Ting Mobile is an MVNO, or a small carrier that can not only help you save money, but give you access to a ton of their prepaid plans to avoid long-term contracts.

Learning more about Ting Mobile and how they can help you save money and more for 2023 is essential, so here is more about this specific carrier and what to expect with one of their plans!

Ting Mobile At a Glance

Ting Mobile has become a very popular MVNO, or mobile virtual network operator where they share the network of T-Mobile and Verizon Wireless to provide you exceptional service and coverage nationwide. 

There is a lot of information on this MVNO that is important to cover to help make your decision easier as well, so here is a little more on Ting Mobile and what they’re known for!

What is Ting Mobile Best For?

It’s important to discuss what Ting Mobile is best known for when it comes to being a potential customer. Ting Mobile is best known for their low-cost prepaid plans that are very flexible. Ting offers affordable cell phone plans that allow you to  only pay for the data that you plan to use.

They offer a bunch of prepaid cell phone plans to choose from where you have the flexibility to upgrade or even downgrade each month based on your needs. Their plans range from offering no data, to unlimited data, but none of them actually have a contract that you need to sign beforehand, which you  could potentially be stuck in for an extended period of time.

This ultimately leaves it up to the customer to choose a plan according to their own personal data usage every month.

Price of a Ting Mobile Plan Per Month

Another question most people have before signing up for a cell phone plan is how much they will pay per month for it. Ting Mobile has incredibly low prices that its customers can take advantage of every month.

There are a lot of options when it comes down to Ting Mobile. The lowest you can pay is $10 per month, plus $5 per shared GB of fast data up to $55 per month for up to 35GB. 

What Kinds of Plans Are Offered?

The next question is to consider what plans are offered from Ting Mobile and what comes in them? There are a few different kinds of plans you can choose from that mainly differ in data sizes. 

All of their plans offer unlimited talk and text, nationwide LTE and 5G coverage, and a hotspot based on the amount of GBs you choose each month. The data plans can range from 5GB, 12GB, 22GB, or 35GB per month, but you can also choose the data plan where you pay for the data you use. This plan is $10 per month, plus $5 for every GB that you use. 

What Network does Ting Mobile Run Off Of?

If you’re interested in a Ting Mobile cell phone plan, it’s important to know what network that they run off of. Ting Mobile uses T-Mobile and Verizon Wireless’ networks.

Both T-Mobile and Verizon Wireless are known for having reliable 5G networks across the country, so for Ting Mobile customers, you can take advantage of the best coverage possible without the expensive price tag. 

Can You Use Your Own Cell Phone?

If you’re someone who’s not looking to upgrade their cell phone just yet, but you’re thinking about making the switch to Ting Mobile, it’s important to know if you have the option to keep your current cell phone

The good news is that you can use your own cell phone on a Ting Mobile plan, you just have to make sure that your phone is unlocked by your current carrier. If you’re not sure if it is or not, give your current carrier a call to check before signing up for a new cell phone plan. 

Ting Mobile: Pros & Cons

One of the most important things to do before switching to any cell phone plan is to go through the pros and cons before solidifying your decision. Here are the pros and cons of a Ting Mobile plan to know beforehand!

👍 What We Liked

  • No Contracts. Ting Mobile only offers prepaid plans for all of their cell phone plans with no long-term contracts that allow you to switch and change your plan until you’re satisfied. 
  • Shares T-Mobile and Verizon’s Network. Share the network from two of the big cell phone carriers in the country with their top notch 5G nationwide service and coverage.
  • No Hidden Fees. What you pay for is what you get at Ting Mobile, where you don’t have to worry about any extra or hidden fees on your bill.
  • Cancel Plan at Any Time. Never worry about early termination fees if you’re looking to cancel your plan, or even just to switch to another plan through Ting Mobile.
  • Great Customer Service. Solve all of your issues with your plan through Ting Mobile’s incredible customer service available 24/7.

👎 What We Didn’t Like

  • Data Costs Tend to Be Higher. Compared to other MVNOs, the more data that you want to have, the higher the cost of the overall plan is, up to $55 max for 35GB.
  • Full Price For New Cell Phones. If you’re looking to upgrade your cell phone, you may want to reconsider because Ting Mobile’s cell phones are unsubsidized. 
  • Multiple Lines Are Stuck With the Same Plan. Many carriers offer multiple lines that allow different plans, but with Ting Mobile, everyone will have to have the same plan. 
  • No Physical Stores to Go to. Something that people may be disappointed in is that Ting Mobile doesn’t have its own stores, so if you have any issues, you’ll have to call their 24/7 customer service line. 
  • No Refunds For Canceling Your Plan Early. If you decide to cancel your plan early with Ting Mobile, you will be billed for the remainder of the month, even if you aren’t using their service anymore. 

Ting Mobile Services & Features

Getting to know what is all included in a Ting Mobile plan can also help make your decision easier. There are a lot of services and features on a Ting Mobile cell phone plan that are important to mention that include:

  • Unlimited talk and text on all plans
  • All plans except the Flex plan include an allowance of 4G LTE and 5G data
  • Once data cap is reached, high-speed data will slow down to 2GB for the remainder of the billing cycle
  • No hidden or extra fees
  • Mobile hotspot on all plans

Ting Mobile Plans & Pricing

A breakdown of the plans and the prices of them for a Ting Mobile cell phone plan can be extremely helpful as well. To get to know if it’s right for you. Some of the plans and the prices of them on a Ting Mobile plan range from:

  • Flex Plan. $10 per month plus $5 per shared GB
  • Set 5 Plan. $25 per month for 5GB of data
  • Set 12 Plan. $35 per month for 12GB of data
  • Unlimited Plan. $45 per month for 22GB of data
  • Ollo Unlimited Pro. $55 per month for 35GB of data
There are a ton of different phones that can be used on a Ting Mobile cell phone plan, including Apple, Samsung, Google, and more. Image courtesy of Ting Blog

Ting Mobile Phone Selection 

Since you can not only bring your own cell phone on a Ting Mobile plan, but you can also purchase a new one if you’re looking to upgrade as well. There are a lot of different cell phone options to choose from such as Apple, Samsung, Motorola, and more. To be specific, you can enjoy a cell phone selection that includes:

  • Samsung Galaxy S22+
  • Apple iPhone Pro 13
  • Samsung Galaxy S21 FE 5G
  • Apple iPhone 12
  • Apple iPhone 11
  • Samsung Galaxy A53 5G
  • Google Pixel 6A
  • Motorola moto g power (2022)
  • Motorola moto 3 (2020)
  • TCL Flip

How Well Does Ting Mobile Actually Work?

Call & Text Performance

Ting’s phone call and text performance is known to be some of the best when it comes to MVNOs. You can enjoy not only the network of T-Mobile and Verizon Wireless, but you can also enjoy free international calling and text for no extra cost. Send text messages no matter where you are in the country, or in the world. 

Data Speeds

Knowing what data speeds that you will get with Ting Mobile is also an important deciding factor to understand before getting one of their prepaid plans. Ting Mobile customers can enjoy 4G LTE and 5G data with upload speeds up to 150MBPS. The type of device that you have and where you are located also play a deciding factor in how good your speeds will be. 

Ting Mobile vs. Competitors

It is also essential to think about the competitors of Ting Mobile and compare them to one another. Ting Mobile outshines a lot of its competitors in many ways, so let’s talk about a few of them right now!

Ting Mobile vs. Tello

Tello is another popular cell phone carrier that is in competition with Ting Mobile. While Tello offers very affordable prepaid plans, data service, and call plans, Tello only offers a 25GB cap on all plans with no extra features, or family discounts.

Ting Mobile vs. Cricket Wireless

Ting Mobile also has another competitor, which is Cricket Wireless, another widely known MVNO. While they offer a lot of the same perks and features that Ting Mobile does, they charge $10 more per month for a mobile hotspot, their unlimited 4G LTE plans are higher in price, and their customer service isn’t known to be very good among users. 

Ting Mobile vs. Metro

Metro is one of T-Mobile's most popular MVNOs for a lot of reasons, and they’re also another big competitor of Ting Mobile. Metro offers a lot to its customers, but their lower data plans can be more expensive, plus you have to pay extra fees for international calling and texting, and hotspot usage is capped at 8GB. 

Ting Mobile’s Customer Service

Customer service is extremely important when it comes to getting a new cell phone plan, and it’s essential to ensure that Ting Mobile’s is there to help you out whenever you’re facing an issue with your cell phone or plan.  

Ting Mobile offers 24/7 customer service with a few different methods on how to contact them. You can call them any time of the day using the phone number, 1-855-846-4389, or you can chat with them online. There is also a method to “Submit a Request,” which is also 24/7, so you’ll get a response in as little as a day. 

What Customers Have to Say About Ting Mobile

“Ting has been my only service provider since I first got a phone back in like 2015. They have amazing customer service, provide great value for your bill, and I love how many options they have for cellular plans! They have something for everyone, and they're always willing to work with you, no matter what your problem is. I cannot say enough nice things about Ting and their customer service employees.” - Greta Saulic (via Trustpilot)

“Ting always has good customer service. I never have to wait very long for a human response on the phone and many concerns can be dealt with right on the website. The best thing about Ting is that it doesn't cost an arm and a leg. You can pick the level of service you want. With two phones, I pay significantly less per month than anyone I know with just one phone (who gets their service somewhere else)” - Stephen Loy (via Trustpilot)

“I've had a great experience with Ting mobile since I realized I was spending so much and getting so little with my old carrier. For under $20 a month, I get all I need: phone calls, texts, and occasional internet usage. (I mostly use a laptop for Web.) On the couple of occasions I've contacted customer service, they've been courteous, knowledgeable, and have gotten my (minor!) issues resolved quickly.” - Adriana Valencia (via Trustpilot)

Ting Mobile FAQ

Before signing up for a Ting Mobile plan, potential customers tend to have questions before deciding if it is the plan for them. It’s important to look over these questions and the answers to see if Ting is the right carrier for you!

How Do I Pay My Ting Mobile Bill?

Paying your Ting Mobile bill is extremely easy. Whenever you sign up for one of Ting Mobile’s prepaid plans, you’ll be able to create an account, where you can go to account settings, add your billing information there, and make a payment. You can add new billing information, or update it at your leisure as well. 

Where Can I Buy a Ting Mobile SIM Card?

There are many websites that you can purchase a Ting Mobile SIM card from since they don’t have their own physical store. While you can purchase one right on the Ting Mobile website, you can also purchase them on popular websites such as Amazon, Best Buy, Target, and a ton of others. 

Does Ting Mobile Offer Wi-Fi Calling?

If you are someone who prefers Wi-Fi calling whenever you can, then you’re in luck because Ting Mobile does offer this feature and it’s really easy to set up. Using your Ting Mobile account, you can go to “Device Settings” and go to the cellular device you want to enable Wi-Fi calling on and turn it on, so you can use it whenever you want. 

Ting Mobile is an Affordable MVNO Offering Amazing Service and Coverage

It’s understandable how switching to a new cell phone plan can seem tough to handle, but with Ting Mobile, it’s simple and easy. With a Ting Mobile plan, you can take advantage of affordable prices, set prepaid data plans, or a use-as-you-go plan on Verizon Wireless and T-Mobile’s great 5G nationwide service and coverage.

Sara Nuss
Sara Nuss is a journalist from Pittsburgh, PA that specializes in wireless, dewi, phone plan advice & blockchain.